Refund policy
Last updated: 9 September 2026
Every Doodle & Roar product is a digital file delivered instantly. Once the download link has been sent, the product has been fully delivered, so all sales are final and we do not offer refunds for change of mind, accidental purchase, or “didn't realise it was digital”.
When we will make it right
We want you to have a working file you're happy with. Contact us within 14 days if:
- the file is corrupted or won't open;
- the download link never arrived and we can't deliver it another way;
- you were charged more than once for the same order;
- the product is materially not as described on the page.
We'll first try to fix it (resend or replace the file). If we can't, we'll refund you in full.
EU / UK consumers
For customers in the EU and UK, the right to withdraw from a purchase of digital content does not apply once download has begun, which you agree to at checkout. Your statutory rights regarding faulty digital content are unaffected.
How to contact us
Email ask@doodleandroar.top from the address you used to pay, with your order number. Refunds, where due, are issued by Lemon Squeezy (our merchant of record) to your original payment method, usually within 5–10 business days.